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Frequently Asked Questions
If you have any direct queries that we haven't already answered, please contact our team and we'll get back to you asap.
About the guide
What is the Health and Safety Guide?
It’s a comprehensive, downloadable resource designed to help individuals and organisations create safer environments by outlining best practices, emergency procedures, and risk-prevention strategies.
Who is this guide for?
The guide is suitable for all UK SME businesses looking to improve health and safety standards in their workplace. It is a general guide, however, and may not cover some very complex topics found in some businesses. Always contact us if you need more bespoke specialised guidance.
What topics are covered?
It includes many sections on occupational safety and occupational health and each section shows the legislation that applies and also signposts useful additional information to assist in compliance.
What file format is the guide available in?
The guide is delivered as a downloadable PDF for completing across multiple devices.
How long will it take to complete the guide?
This will depend on the nature of your business. The guide is designed with a step-by-step approach so you will develop an action plan as you proceed. The amount of actions that are generated will depend on what you already have in place.
Is this guide legally binding?
No. The guide provides general health and safety guidance to health and safety legislation and best practices but does not replace professional legal or regulatory advice.
General enquiries
Can I customise the guide for my organisation?
Yes. We can customise the digital and printed guides to include your company logo and your choice of front cover image. Contact our team for more information and for a quote.
Do you offer bulk or corporate licenses?
Yes we do. Please contact our support team for special pricing on multiple-user or organisational licenses.
Will I receive updates if the guide is revised?
The Guide will be updated on an annual basis. You will have to purchase a copy each year to ensure you keep abreast of legislation and best practice changes.
Can I share the guide with others?
No. The guide is only for the use of the person/organisation who has purchased it. The guide can be shared with members of staff within the purchasing organisation.
Please note: the guide is legally protected under copyright law and as such there is to be no unauthorised sharing, printing, reproducing or distribution of the guide or its contents in whole or in parts without the permission of MD Safety Publishing Ltd. This includes sharing in digital or print format.
Technical enquiries
Do I need Acrobat Reader to complete the guide?
Yes, you'll need Acrobat Reader to view and complete the guide (free to download for both desktop and tablet) and preferably Microsoft Word to edit the templates and signs. The files are optimised for these applications and may not work as expected in web browsers and preview apps.
How do I purchase the guide?
Choose your package (Digital only or Digital + Print), add it to your cart, and follow the checkout process.
How do I download the guide after purchase?
After completing payment, you’ll receive an email with a secure download link. You can also access your files through your account dashboard.
What if I didn’t receive my download link?
Check your spam/junk folder first. If you still can’t find it, contact our customer support team for assistance.
Can I print the guide?
Yes, you’re welcome to print it for personal or organisational use according to the licence terms. Or you can choose to upgrade your order to include a professionally printed and bound copy. Select Digital + Print when you place your order.
Do you provide customer support after purchase?
Yes, our support team is available to help with technical issues or general questions about the content.
How can I contact you for further assistance?
You can reach us via email or using the contact form on our website. Our average response time is 24 hours.
